First Care is a family business that has provided safety training and safety advice for a wide range of organizations since 1996. With ten of their own trainers and customers throughout the Netherlands, they provide emergency response and first aid training courses, evacuation plans and certification processes, among other things.
Safety requires more than just good training: it requires overview, reliability and a tight organization. As First Care grew, that structure became increasingly important. This growth required control and overview, and that's where Coachview became indispensable.
The challenge: administration that stood in the way of growth
As First Care continued to grow, so did the administrative burden. For a long time, planning, invitations, attendance and certification were kept in Excel files and separate lists.
“We did it all in Excel and complicated queries. That became chaotic and error-prone,” says director Sander Scholten. “Especially when the number of customers and training courses increased, we ran into the restrictions.”
In particular, planning trainers and issuing certificates correctly became increasingly critical.
“If your schedule is not in order, the entire organization will be in trouble. And creating and sending certificates just had to be easier and better recorded.”
It was clear: if First Care wanted to continue to grow, a more professional, digital basis was necessary.
The solution: Coachview as a central system
Around 2011, Coachview came into the picture after internal research into what solutions the market offered.
“A colleague found that out at the time and Coachview came out on top,” says Sander.
The implementation focused on overview and findability.
“We set up as much as possible with what was already there, so that things were easier to search for and find.”
In addition, there was intensive guidance from Coachview.
“We had a fixed point of contact, which really helped us not only at the start, but also in further development. In the years that followed, we have increasingly automated. Registrations run directly into Coachview via the website, training courses are linked to e-learning and certificates are sent after completion.
What used to be done manually is now largely automatic. Attendance, e-learning, competencies, that's all recorded. Of course, we'll still check it, but it saves a lot of time.”
The result: more grip, more customers, less hassle
Today, Coachview is the heart of the organization.
“Everything is logged there. So it just has to work and it does.”
Thanks to the standardized processes, First Care can work more efficiently.
“We can help more customers at the same time, without having to hire extra people.” This makes further growth possible. In the old, manual way, this would never have worked. Then we would have had angry customers or angry employees, because of all the red tape.”
The system also brings peace of mind to trainers and administration. The teacher app provides real-time insight into attendance and progress.
“This is directly fed back to the administration, so that training courses can be processed more quickly.”
Moreover, Coachview remains a platform to build on.
“We are constantly working on process optimization. We know that even more is possible and want to further automate for our customers as well.”
Sander summarizes:
“Coachview has helped us to grow, structure and keep work manageable. It has become not just a system, but a precondition for how we function as an organization.”
