Running a municipality with self-managing teams requires a smart view of training. The two ladies who run the training institute at the municipality of Hollandse Kroon know all about it. Each employee receives 1000 crowns, which can be spent in a wide range of courses, from lean and mean work to mindfulness. Their institute trains more than 350 employees, and the ladies do everything except job names. From administration, purchasing to listening to colleagues' needs, Coby Schoof about her first experiences with Coachview.
Easy choice: Coachview
Before we started working with Coachview in May 2017, we were still working with a customized package. We got more and more failures because we connected more and more systems, our workflow wasn't automatic yet, but that was not the only thing. We wanted a training portal where both internal employees and residents of the municipality could register. The latter was simply not possible in the old system. A colleague did extensive research into online course administration systems a year earlier. Because our wishes were the same, we adopted the conclusion. So in May, we knew; we're starting with Coachview. I think the start and training went very well myself. We deliberately had ourselves trained 1 on 1 and also invested extra in it. We like to go ahead quickly. In such group training, you still have to wait at the level of others. We know our entire process by heart, so you know what you're doing.
Took some getting used to, now ideal!
In the beginning, I found a lot of work to set up a course type. Especially the difference between the course type and the course. Once I realized that, it worked ideally! In total, it took us 5 months to understand the system. The right click with the help desk also helps. The person I talk to often understands us exactly. Because I think the knowledge base is too extensive. I prefer to make short and powerful lists for myself. Maybe a good tip? With Single Sign On, the Training Portal is really great. It also took some getting used to. It is a little less playful and the notation of the Crown balance is different. However, filling the portal is possible, live; you can see the changes in the back office at the front office one-on-one. Then we have two tabs open. Coachview on one, portal in the other. We check what to fill in Coachview right from the front! Works really fast.
From managing Outlook to completing tasks
What we've really improved on is our automated workflow. We used to put all actions manually in Outlook. Now it has either been executed, or manual actions are automatically ready on the dashboard. Super organized and you know exactly where you stand. I also like unsubscribing to the waiting list. We immediately see how many questions are open and whether it is interesting to purchase an extra course.
A good start is continuous improvement
Because we've only been a customer for 6 months, I also notice that I still express a lot of concerns. I'm constantly improving my processes and sometimes I run into something that doesn't work automatically yet. Coachview is then always ready to contribute ideas. Our busy schedules sometimes take some time, but we always find a time to get back to work constructively. I just want to get better all the time, so you'll hear from me often, haha!”
