Johan Steltman, Operational Manager at Kans², enthusiastically shares his experience with the switch to Coachview at Kans². “I was just new here and used to working with Coachview through my previous employer. I saw how repetitive administrative actions were processed manually. All the Excel lists and sheets made me dizzy when I first started here,” he says. These were used to keep track of the organization and administration surrounding the training, e-learning and coaching processes. Johan concluded that the current way of working was no longer pleasant and organized.
In addition to the regular training offerings (in-company and open enrollment), Kans2 also offers customized services. From Utrecht, they start around 20 new courses every month and train an average of around 170 participants per month. They use the Coachview training portal to show and sell the training offerings on their website. A link with the Mollie payment system ensures a smooth checkout process when registering.
“Coachview brings peace, control and overview back to the back office of Opportunities2"
Then I'll have everything in one place.
Report attendance via DocentApp
It quickly became clear to Johan that Coachview could also make a difference at Kans². “The software focuses on the core processes of trainers. For example, there are templates for attendance lists and the lists are automatically sent to the trainers at a time we choose. On the training day, they simply report the participants' attendance via the TeacherApp. Previously, this took us quite a bit of time and now we don't have to worry about it.”
We also speak to his colleague Lindsey Derks, Training Coordinator. She would love to work in Coachview's Planning Module all day long. “Every morning, I start Coachview and look ahead for a day or week for the training courses I'm responsible for. This gives me a quick overview and, for example, I can post comments per day. Then I'll have everything in one place. At first, I made a lot of notes in a separate Excel file: now I post a lot in the comments in Coachview, then it's also visible to colleagues when I'm not there for a day or, for example, working from home,” Lindsey sums up.
Added value in thinking along
But for Johan, the added value lies not only in the software. “At Coachview, we really think along with the customer and they can switch quickly!” he explains. “For example, we quickly knew that we wanted to start with Coachview within a month of our first meeting. Despite that short period of time, it was possible.”
Coachview is very flexible and offers a lot of space for personal management. Johan finds the possibility to scale up and down when, for example, a new employee starts or during long-term leave very useful.
We quickly have someone on the line with good knowledge of the facts.
Entire financial process
In addition to the organization and administration options that Coachview offers, Kans² also uses the package for the entire financial process. “Not only does Coachview take care of the automated creation and sending of invoices and payment reminders, but also the registration of payments,” says an enthusiastic Johan.
Helpdesk is a breath of fresh air
Johan looks back on the first year of Coachview: “The helpdesk was a breath of fresh air, we quickly got someone on the line with good knowledge. We are helped quickly and we can therefore switch quickly. So you can go right back to work after a call. Sometimes they make small adjustments right away from the start where necessary and possible. I'm really happy with the switch we've made.”
